We're here to help
Customer Service
From product questions and order follow-up to shipping, returns and after-sales support, tell us what you need and we will route your message to the right person.
We aim to reply within one business day.
Service desks
What Do You Need Help With?
Choose the desk closest to your question. Each one leads to the right form or guide — and to a person who can follow up.
Buying & Quotations
Product specifications, MOQ, samples, supplier information, and pricing for your target market.
Include the product link, target quantity, and destination country.
Orders & Delivery
Have an order number? We can check the latest status, shipping, or delivery details and explain the next step.
Include your order number so we can look it up.
After-Sales & Claims
Damaged or incorrect items, returns, refunds, or warranty questions — including the JINOVA one-year limited warranty.
Send photos or video and the order reference with your first message.
Suppliers & Partnerships
Supplier applications, OEM/ODM projects, and global partnership programs.
Tell us your product category, capacity, or partnership model.
How it works
From Message to Next Step
The same path whether you write through a form, email, or WhatsApp.
- 01
Tell us what you need
Use the contact form, inquiry form, email, or WhatsApp. Include the product, quantity, destination, and any reference you already have.
- 02
We route it to the right desk
Sourcing, logistics, after-sales, or partnerships — your message goes to the person responsible for that area.
- 03
We reply with the next step
We aim to reply within one business day. If we need more from you or the supplier, we will say exactly what.
Talk to us
Choose the Channel That Suits You
Email, WhatsApp, or a form — send the same details and we will pick it up from there.
Help us answer faster
- Your order number or inquiry reference, if you have one.
- The product name or a link to the product page.
- Your delivery address or destination country.
- Photos or video for quality or delivery claims.
- Please do not send passwords or full payment details.
We aim to reply within one business day.