Buyer Support
Help Center
Find the right answer or reach the right team — whether you are sourcing a product, checking an order, or planning a private-label program.
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Frequently Asked Questions
Answers on quotes, MOQ, samples, payment, shipping, returns, and using the site.
Browse FAQsShipping & Delivery
US shipping rates, the $50 free-shipping threshold, lead times, and special-shipping orders.
Read the guideReturns & Warranty
30-day returns, refunds, and warranty coverage — including the JINOVA one-year limited warranty.
Read the policyContact our team
Email, WhatsApp, or a message — we aim to reply within one business day.
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Pick the path closest to your question. Each one leads to the relevant guide or form.
Buying & Quotations
Product sourcing, samples, MOQ, pricing, and comparing options.
Orders & Delivery
What happens after checkout, shipping and delivery, and after-sales support.
Selling & Partnerships
Supplier applications, private label, and global partnership programs.
Popular answers
Quick Answers to Common Questions
These are the questions buyers ask most often. The full list lives in the FAQ.
View all FAQsHow do I request a quote?
Open the product you are interested in and add it to your cart, then continue to checkout. For wholesale, OEM/ODM, or a product that is not listed, use the Contact or Inquiry form, or the Send Inquiry bar on mobile product pages. Include the product, target quantity, destination country, and any customization so we can price accurately.
What happens after I submit an order request?
Your order is recorded and you receive a confirmation email with your order number. In-stock orders are prepared within 1–3 business days. If we need to confirm availability, specifications, or shipping, we will contact you by email before dispatch.
What payment methods are available?
We accept PayPal and Stripe. Payment is taken online at checkout, and you will see the full order total, including shipping and any applicable taxes, before you confirm.
Who arranges shipping?
Orders ship from our warehouse or directly from the manufacturer. Standard shipping is available within the contiguous 48 United States. Orders with eligible merchandise of $50 or more ship free; orders below $50 are charged a flat $10 shipping fee. Wholesale, OEM/ODM, and items marked "Special Shipping Required" are quoted separately.
What should I do if goods arrive damaged or not as agreed?
Contact us promptly with your order number and photos or video of the item and packaging. We will review the issue and provide an appropriate remedy, which may include a replacement, refund, or return. If the problem is due to our error or damage in transit, we will cover reasonable return shipping.
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Send your question with the right context and our sourcing team will route it to the right person.
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- Your order number or inquiry reference, if you have one.
- The product name or a link to the product page.
- Your delivery address or destination country.
- Photos or video for quality or delivery claims.
- Please do not send passwords or full payment details.