MEETCHINA365 — a global platform for pet products, connecting people, products, partnerships and opportunities

Customer Policy

Shipping & Delivery

This policy explains where we ship, when standard shipping is free, how orders are processed, and what to do if a delivery goes wrong.

Last updated: Version 2.0

On this page
  1. 1. Where we ship
  2. 2. Free standard shipping
  3. 3. Processing and delivery
  4. 4. Carriers and tracking
  5. 5. Delivery address and shipment issues
  6. 6. Customer support

Where we ship

We currently ship within the United States. Standard shipping promotions apply to the contiguous 48 states only.

Free standard shipping

FREE STANDARD SHIPPING on eligible Standard Shipping products when the eligible merchandise subtotal is $50 or more after discounts and before tax. Orders below $50 pay shipping calculated at checkout.

  • Products labeled “Special Shipping Required” and wholesale/OEM/ODM orders are excluded from free shipping.
  • Special shipping costs are disclosed at checkout or quoted and accepted before payment.

Processing and delivery

  • In-stock orders are generally processed in 1–3 business days (excluding weekends and U.S. federal holidays).
  • Delivery times vary; estimates are not guarantees.

Carriers and tracking

Orders may ship via UPS, FedEx, or other carriers. Tracking details are provided when available.

Extra services such as liftgate, inside delivery, and installation are not included unless expressly stated.

Delivery address and shipment issues

Please provide an accurate delivery address. Contact us promptly regarding lost, damaged, incomplete, or incorrect shipments; include the order number and photos if available.

Customer support

For shipping, returns, exchanges, refunds, or warranty assistance, include your order number and issue description when contacting us:

  • chloe.song@meetchina365.com
  • thomas.richardson@meetchina365.com
  • www.meetchina365.com

Questions about this page?

Contact our team at chloe.song@meetchina365.com.

This policy does not limit your rights under applicable law.