Frequently Asked Questions

Open the product you are interested in and add it to your cart, then continue to checkout. For wholesale, OEM/ODM, or a product that is not listed, use the Contact or Inquiry form, or the Send Inquiry bar on mobile product pages. Include the product, target quantity, destination country, and any customization so we can price accurately.

No. Prices are reference ranges based on current information. The final price depends on specifications, order quantity, packaging, customization, freight, and any taxes shown at checkout. For wholesale and OEM/ODM orders, the confirmed quotation or proforma invoice governs.

Your order is recorded and you receive a confirmation email with your order number. In-stock orders are prepared within 1–3 business days. If we need to confirm availability, specifications, or shipping, we will contact you by email before dispatch.

MOQ is the minimum order quantity set by the supplier for a product. It is shown on each listing where available. Some suppliers will accept lower trial quantities at a higher unit price — ask in your inquiry.

Usually yes, depending on the product. Sample cost, lead time, and whether it is refundable against a bulk order are confirmed before you pay.

Supplier profiles show company details, location, main products, years in business, and any verification badge. We recommend buyers independently confirm the business licence, product certificates, factory capability, and references before placing a bulk order.

Yes. Send us the product description, reference images, target quantity, and destination through the inquiry form. We will look for suitable manufacturers, or review an OEM / ODM route if the product needs development.

Listings are based on information provided by suppliers. Materials, colours, dimensions, and packaging can vary between production batches. Confirm the exact specification, tolerance, and packaging in the quotation and contract before production.

Yes. OEM manufacturing follows your design and specifications; ODM starts from an existing product platform that can be customized. Logo, colour, packaging, and labelling requirements should be discussed with the supplier and confirmed in writing.

We accept PayPal and Stripe. Payment is taken online at checkout, and you will see the full order total, including shipping and any applicable taxes, before you confirm.

For online orders, payment is taken at checkout. For wholesale, OEM/ODM, or special-order transactions confirmed by quotation or proforma invoice, payment timing is stated in that document — often a deposit before production and the balance before shipment.

Payments are processed by PayPal or Stripe. Meetchina365 does not store your full card details. Your payment may also be covered by the buyer-protection terms of PayPal or Stripe; review those terms for details.

Product prices and online checkout are shown in US dollars. For wholesale or OEM/ODM orders, the quotation or invoice may use another currency, and the currency and exchange-rate basis will be stated there.

Orders ship from our warehouse or directly from the manufacturer. Standard shipping is available within the contiguous 48 United States. Orders with eligible merchandise of $50 or more ship free; orders below $50 are charged a flat $10 shipping fee. Wholesale, OEM/ODM, and items marked "Special Shipping Required" are quoted separately.

Standard shipping is available to the contiguous 48 US states. Alaska, Hawaii, Puerto Rico, and other non-contiguous or international destinations, as well as orders containing special-shipping items, require a separate shipping quote before payment.

Orders shipped within the United States do not incur import duties. For international or wholesale shipments, import duties, taxes, and customs clearance are the buyer's responsibility unless the quotation states DDP (Delivered Duty Paid).

In-stock orders are prepared within 1–3 business days, excluding weekends and U.S. federal holidays. Delivery time after dispatch depends on the carrier and destination. Estimates are not guarantees.

When tracking is available, we send the tracking number and carrier details to the email address on your order. If you do not receive tracking, contact us with your order number.

Contact us promptly with your order number and photos or video of the item and packaging. We will review the issue and provide an appropriate remedy, which may include a replacement, refund, or return. If the problem is due to our error or damage in transit, we will cover reasonable return shipping.

Unused, undamaged items in original packaging with all accessories and proof of purchase may be returned within 30 days of delivery after you contact us for authorization. For change-of-mind returns, you pay return shipping and original shipping is generally non-refundable. Personalized, custom, OEM/ODM, special-order, and used hygiene products are generally not eligible for change-of-mind returns. Items marked "Special Shipping Required" may have separate conditions.

Warranty coverage varies by product. JINOVA™ automated pet wash and dry machines carry a one-year limited warranty from delivery. If a verified material or workmanship defect occurs, eligible repair labor and parts are provided free of charge. The warranty excludes misuse, accident, unauthorized repair, improper installation, normal wear, and consumables, except where the law provides otherwise. Contact us before sending any equipment for service.

No. You can browse products and suppliers, compare items, and submit an inquiry without an account. A free buyer account keeps your company details on file for faster requests.

They are stored in your browser's local storage on this device. They are not synced across devices or browsers, and clearing site data will remove them. The compare list holds up to five products.

We use the details you submit to respond to your request and share relevant product or supplier information. See our Privacy Policy for how data is stored, shared, and retained.

Yes. Use the language selector in the footer to switch between English and Chinese. Product and company content is translated where available; supplier communication is usually in English.