Returns & Warranty | Meetchina365

Returns, exchanges & refunds

Eligible unused, undamaged products in original packaging, with accessories and proof of purchase, may be returned or exchanged within 30 days of delivery. Contact us for authorization before shipping.
For change-of-mind returns, customers pay return shipping; original shipping charges are generally non-refundable. Preference-based exchanges may also involve shipping charges.
For defective, damaged-on-arrival, or incorrectly shipped items, we will review the claim and provide an appropriate remedy, including reasonable return shipping when applicable.
Personalized, custom-made, OEM/ODM, disclosed special-order items, and certain used hygiene products are generally not eligible for change-of-mind returns, subject to applicable law.
Products marked “Special Shipping Required” may have separately disclosed return conditions and transport charges. Approved refunds are normally returned to the original payment method, within applicable legal deadlines.

Warranty periods and coverage vary by product and are stated on the product page or in product-specific terms. JINOVA™ automated pet wash and dry machines carry a ONE-YEAR LIMITED WARRANTY, generally beginning on delivery.
For verified defects in materials or workmanship covered by the warranty, eligible repair labor and replacement parts are provided without charge; the remedy may include repair or replacement under applicable terms.
Coverage generally excludes misuse, accidental damage, unauthorized repairs, improper installation or electrical connection, normal wear, and consumables, except where required by law.
Contact us before sending equipment for service. We will first assess remote troubleshooting or replacement parts. Warranty transportation arrangements and any applicable charges must follow the product-specific warranty and applicable law.
After warranty expiration, diagnostics, parts, labor, transport, and on-site service (if available) may be charged. We will provide a quotation and obtain approval before paid work.
Wholesale/OEM/ODM orders may be governed by separately agreed written terms.

For shipping, returns, exchanges, refunds, or warranty assistance, include your order number and issue description when contacting us:

This policy does not limit your rights under applicable law.